Computer FAQ's
First check the computer's power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.
There are many reasons why a computer may just stop working or "freeze". Most of the time there isn't much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to re-boot the computer. But if the problem persists, give us a call.
As with most computer errors, your first step is to shut down your computer and restart it. This will help you confirm weather or not you actually have a hard disk problem. If the disk is severely damaged then your computer will probably fail to restart properly. If this is the case then contact NES Tech, this is a job for the professionals.
Users who have an optical mechanical mouse (most common mouse for desktop computers) are likely experiencing erratic behaviour because the mouse is not clean or is dirty. If you've cleaned the mouse and continue to encounter issues and this mouse has worked in the past fine unfortunately your mouse is likely defective. One additional test that can be done to help determine if this is the case or not is to connect the mouse to another computer. Otherwise we suggest replacing the mouse.
The keys on a keyboard are only clipped on, with a knife or other thin object carefully pop the keys off, this will allow you to clean under the keys as well as cleaning the keys themselves.
Virus FAQ's
A computer virus is a software program that has been intentionally created to cause a user grief, spread to other computers, or destroy data on an individual's computer. To help prevent a computer from becoming infected by a virus, software developers have developed anti virus programs that stay active on the computer helping to protect it. It is important to realize that many computers do not come pre-loaded with these already installed and that if computers do come with these programs, the programs may expire within 90 days.
All previous versions of Microsoft Windows did not come pre-installed with a virus protection program. These included: Microsoft Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP and Windows Vista.
However, computer manufactures have recently started packing up their systems with pre-installed Microsoft Windows (7, 8 and 10) and Anti-virus protections.
Note: Most virus protection programs expire within 90 days, thereafter, you will be required to purchase a full anti-virus package.
No. Computer viruses are software code designed to spread to computer files and other computers, delete files, and cause other problems with the data on the computer.
That being said, a virus could corrupt data on the computer including the software drivers that are used to allow your hardware devices to communicate with the computer. If this were to occur it may prevent the device from working but would not physically damage the hardware.
If your computer is infected with a virus, formatting or erasing the hard disk drive and starting over will almost always remove any type of virus. However, keep in mind if backups have been made that contain the virus, other media or drives connected to the computer have a virus, your computer is connected to another computer on a network with a virus, and/or the virus is stored on some other type of software you use with your computer it can become re-infected if not properly protected.
Website FAQ's
No! Many people overlook the various products, services, or business processes they can include on a website. Any communication or interactions that happen within your business can be made easier and more efficient by the web. Your business will save money and time while appealing to a much greater audience across the globe.
The short answer: Our prices depend on so many factors, it’s impossible to say in one sentence. But you are welcome to visit our web design page for an idea on prices and what the packages include.
The long answer: To get a better idea of the cost of what you want to build, give us a quick phone call. We’ll ask you a few questions about the nature of the site, what sort of interactivity the site will have. Then we’ll be able to give you a ballpark figure. If you’re still interested, we’ll come to your place of business, or schedule a meeting anywhere suitable and come up with a firm quote.
If you talk to a web developer who gives you an instant quote, run away! Imagine telling someone you want a car and having them immediately giving you a price for that car. Any fair and honest car salesperson would want to know the make, model and engine type of the car you’re looking to purchase, right? The same goes for building web sites. Depending on the features you want for your web site, the cost can be anywhere from a few thousand Rands - upwards.
We’ve seen so many ads on the side of the roads and online, indicating very low costs for a web design. Be wary of anyone who says they’ll build you a web site or sell you a car for R1000 even less. There’s a possibility they’ll take your money and run. What’s more likely is that they’ll take your money and then build your site with a template. They may have a lot of templates to choose from, but they’ll all be rather generic. They’ll ask you for five pages of text and then slap it into a template and that’s it. You can’t have custom graphic design; you can’t have any interactivity; your site won’t be optimized for search engines and it will look like a R1000 site.
No. And be cautious when other web design companies say they do. Most real web hosting companies have massive data centers that have hundreds of employees, triple power redundancy (in case of a blackout in the region) and 24-hour security staff guarding the facility. When a local web developer claims that they also host web sites, they’re almost certainly just a middleman for a real web host. That means that they mark up the cost of hosting and pass it along to you. And it means that if your server ever has a problem, you’ll have to go to them and they’ll contact your host for you. Are they on call 24-7? Of course not. Another major disadvantage to using a web developer as a host — if you’re ever dissatisfied with their service, they control the server that hosts your site. Extracting your company from the relationship could be very difficult. At NES Tech, we listen to your needs and suggest the most affordable web hosting option that meets the technical specifications of your new site. You’ll pay the host directly and you may contact them directly if you ever need to do so.
The four easy steps we provide below will guide you in the direction of a professionally designed, developed and marketed Web site.
- Step One: Domain Name (URL) Registration -- This is the address people will use to access your Web site (www.yourcompany.com). Once you have determined that the URL you wish to use is available, the cost to register a name is anywhere from R55 to R350 per year. A domain name needs to be renewed every year.
- Step Two: Design of the Web Site -- This is where the look, feel, and content of the Web site are determined and created.
- Step Three: Hosting Your Web Site on a Web Server -- This is basically where you rent space on a computer that is always connected to the Internet. Price will vary, depending on the amount of disk space you will have and the connection to the Internet.
- Step Four: Marketing Your Web Site -- You should be thinking about the marketing of your Web site as it is being designed. The content of the site needs to reflex the search terms if you want your site to appear on search engines.
Network FAQ's
Verify that your computer is able to see the Internet and/or other computers to ensure that your computer is not encountering a connection issue, which would be causing your e-mail issue. Ensure that your Internet e-mail server or your Network e-mail server is not encountering issues by contacting either your Internet Service Provider or your Network administrator.
Verify that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that the LED's on the network are properly illuminated. For example, a network card with a solid green LED or light usually indicates that the card is either connected or receiving a signal. Note: generally, when the green light is flashing, this is an indication of data being sent or received.
Open Microsoft Explorer. From Explorer, click the Tools drop down menu and click the option "Map Network Drive." Specify the network drive or network computer as the folder. If the computer's name was sweet, to map to that computer, type sweet If you wished to map to a shared folder on the sweet computer such as a mp3 folder, you would type sweetmp3. If a different username or login is required to connect to this computer or drive it must be specified in this window before clicking the finish.
Right-click My Computer. Click Properties. In the Properties window, click the Computer Name tab. Within this tab you'll be able to see the full computer name, workgroup and also a description. If you wish to change the name or workgroup, click the Change button.